When you purchase one of our products you get a full-satisfaction guarantee. If our urn does not meet or exceed your expectations, let us know and we’ll make it right. 

Each piece of wood is unique, and every craftsman has his own way of doing things, so there will be slight differences from one urn to the next. But the photos you see on our website are actual urns and should be representative of exactly what you will receive. If it isn’t as beautiful and meaningful as you expected, send it back and we’ll refund your money.

We’re happy to answer questions and offer assistance.  Please contact us by using the message form.  Indicate whether you prefer a call back or a written response, and we’ll get back to you right away.

If you have a question about any of our products, or have an idea for a custom urn you would like to discuss, please contact us.  We would love to hear from you.